This notice applies to the protected health information ("PHI") collected and used by the independently owned and operated medical practices and licensed providers who deliver care through the Medical Arts Telehealth platform ("we," "us," "our"), and by the pharmacies that fill prescriptions on your behalf. It describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Our commitment to your privacy
We are required by law to maintain the privacy of your PHI, provide you with this notice describing our legal duties and privacy practices, and follow the terms of the notice currently in effect. PHI includes information about your health condition and the health care and services you receive that could reasonably be used to identify you.
Uses and disclosures for treatment, payment, and operations
Treatment
We may use and disclose your PHI to provide, coordinate, or manage your care and related services. This includes sharing information among your provider, our clinical partners, and the pharmacy that fills your prescription, so your care is coordinated safely.
Payment
We may use and disclose your PHI so that the treatment and services you receive can be billed and payment collected from you, an insurer, or a third party where applicable. This can include verifying eligibility, processing your payment, and related billing activities.
Health care operations
We may use and disclose your PHI for operations necessary to run our practices and improve the quality of care, such as quality assessment, provider training, licensing, and business planning. We do not use your PHI for marketing purposes without your written authorization.
Other permitted and required uses
We may also use or disclose your PHI, without your written authorization, in the following situations, each subject to applicable law:
- As required by law, such as in response to a court order or subpoena
- For public health activities, such as reporting adverse events or communicable disease as required
- To a health oversight agency for activities authorized by law, such as audits or investigations
- In connection with a coroner, medical examiner, or funeral director as authorized by law
- To avert a serious threat to health or safety, consistent with applicable law and ethical standards
- For workers' compensation, to the extent authorized by and necessary to comply with applicable law
Any use or disclosure not described in this notice will be made only with your written authorization, which you may revoke at any time in writing.
Your rights
You have the following rights regarding your PHI:
- Right to access. You may request to inspect and receive a copy of your medical record and billing records, generally within 30 days of a written request.
- Right to request amendment. You may request that we amend your PHI if you believe it is incorrect or incomplete, for as long as the information is kept by or for the practice.
- Right to an accounting of disclosures. You may request a list of certain disclosures of your PHI made in the six years prior to your request, excluding disclosures for treatment, payment, and operations and certain other categories.
- Right to request restrictions. You may ask us to restrict how we use or disclose your PHI for treatment, payment, or operations. We are not required to agree, except where you paid out of pocket in full for a service and ask that we not disclose that information to your health plan.
- Right to request confidential communications. You may ask that we communicate with you about medical matters in a certain way or at a certain location, and we will accommodate reasonable requests.
- Right to a paper copy of this notice. You may request a paper copy of this notice at any time, even if you agreed to receive it electronically.
To exercise any of these rights, contact us using the details on our Contact us page.
Our duties
We are required by law to maintain the privacy of your PHI, provide this notice, and abide by its terms. We reserve the right to change the terms of this notice and to make the revised notice effective for PHI we already have as well as any information we receive in the future. A revised notice will be made available on this page.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with us using the details on our Contact us page, or with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be penalized for filing a complaint.
Effective date and changes
This notice is effective as of the date shown above and remains in effect until replaced. We may revise this notice from time to time; the current version will always be posted on this page.